Collection of Personal Information

We collect personal information necessary to provide our services and conduct our business. This may include:

• Name, and contact details (email, phone, address)
• Job title, company details
• Information provided through inquiries or client engagements
• Technical data such as IP addresses, browser type, and cookies
• Any other information required to meet legal or contractual obligations
• Employee and contractor details for HR and payroll purposes

We collect this information directly from you, through our website, business interactions, and third-party sources where appropriate.

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Use of Personal Information

We use personal information for the following purposes:

• Delivering IT consulting, software solutions, and related services
• Communicating with clients, partners, and stakeholders
• Improving our services, website, and user experience
• Managing security and compliance requirements
• Conducting marketing activities (with your consent)
• Complying with legal and regulatory obligations
• Managing HR-related processes for employees and contractors

We do not sell personal information to third parties.

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Disclosure of Personal Information

We may disclose personal information to:

• Our affiliates, employees, and contractors as needed for service delivery
• Third-party service providers assisting in IT, cloud storage, and business operations (e.g., AWS, Jira, CRM platforms)
• Regulatory authorities where required by law
• Any party where disclosure is necessary to protect rights, property, or safety

We ensure that third parties adhere to strict confidentiality and data security measures through Data Processing Agreements (DPAs).

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Data Security

We implement robust security measures to protect personal information from unauthorized access, modification, or disclosure. This includes:

• Secure storage of electronic and physical records
• Encryption and access controls
• Regular security assessments and updates
• Compliance with Notifiable Data Breaches (NDB) Scheme for reporting significant data breaches

Despite these measures, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security.

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Access, Correction & Data Retention

You have the right to:

• Request access to your personal information
• Seek correction of inaccurate or outdated information
• Request deletion of personal data, subject to legal or contractual retention requirements

To make a request, contact us using the details provided below. We may require verification of identity before processing your request

We retain personal information only as long as necessary for business and legal purposes, after which it is securely deleted.

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Cookies and Online Tracking

Our website may use cookies and tracking technologies to enhance user experience and analyze site traffic. You can modify your browser settings to block cookies, but this may affect website functionality

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Cross-Border Data Transfers

We may transfer personal information to international locations for cloud storage, business operations, or collaboration with global partners. We ensure compliance with Australian privacy laws and implement safeguards for data protection.

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Marketing Communications

We will only send marketing communications if you have given explicit consent. You can opt out of these communications at any time by contacting us directly in the below email address: sales@natsoftconsulting.com.au

We comply with the Spam Act 2003 regarding commercial electronic messages.

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Data Breach Notification

In case of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) Scheme.

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Complaints and Contact Information

If you have any concerns or complaints about our handling of personal information, please contact us at:

Natsoft Consulting Australia
17 Laguna Green Jandakot WA 6164
sales@natsoftconsulting.com.au
+61-427 713 291

We will investigate and respond to complaints under the APPS. If unsatisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC)

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Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the revised effective date.

Last Updated: 30/04/2025

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By using our services, you acknowledge that you have read and understood this Privacy Policy. Your continued use of our services constitutes acceptance of any updates made