Redefine Customer Communication with AI and ML
UniServeTMNXT leverages advanced AI and ML capabilities to simplify processes, deliver hyper-personalised experiences, and ensure compliance with industry standards.
Accelerate Personalisation at Scale
UniServeTMNXT empowers businesses to deliver hyper-personalised messages based on AI-driven insights and ML predictions. Optimise communication flows in real-time to ensure relevance and higher engagement.
Seamless Collaboration Across Teams
With built-in collaboration tools, UniServeTMNXT enables marketing, compliance, and operations teams to work together efficiently, ensuring brand consistency and regulatory adherence.
Regulatory Agility Made Easy
Quickly adapt to changing regulations with AI-powered compliance insights that anticipate risks and proactively align strategies with Australian standards, including regulatory bodies such as APRA and ACCC.
Comprehensive Communication Platform
From SMS and email to WhatsApp and more, UniServeTMNXT provides a unified platform for all communication channels, automating processes like short-link generation and interactive statement delivery for enhanced engagement.
Key Features of UniServeTMNXT
- Intelligent Document Import & Template Design
- Automatically standardise templates with AI-driven tools to reduce manual intervention.
- Tailor communications using ML-powered insights while maintaining consistency with global templates.
- Business Rules and Layering Engine
- Dynamically manage message prioritisation, suppression, and channel selection in real-time.
- Utilise a layering engine for seamless handling of complex designs and logic.
- AI-Powered Analytics
- Gain real-time insights into communication performance across all channels.
- Track engagement metrics, such as delivery rates and latency, to continuously refine strategies.
- Workflow Automation
- Streamline content creation, approval cycles, and repetitive tasks with intelligent workflow management.
- Integrate effortlessly with enterprise systems for smooth operations.
- Built-in Security and Governance
- Maintain traceability with robust version control and ensure compliance with data protection standards.
- Implement role-based access controls to safeguard business operations.
Who Can Benefit from UniServeTMNXT?
- Marketing Teams: Deliver tailored campaigns with ease, ensuring relevance and engagement.
- Compliance Teams: Proactively ensure regulatory alignment with built-in compliance tools powered by AI.
- IT Professionals: Provide a secure, scalable communication platform integrated with enterprise systems.
- Business Leaders: Drive innovation and enhance customer experiences with data-driven AI insights.
Use Cases
- Regulatory Compliance: Streamline regulatory updates and ensure adherence to guidelines with AI-powered insights.
- Customer Communication: Deliver hyper-personalised, multi-channel messages that resonate with your audience.
- Operational Efficiency: Automate workflows and reduce bottlenecks for smooth business operations.
Why UniServeTM NXT Stands Out
UniServeTMNXT is globally recognised for redefining communication strategies and driving innovation.
- Top-Rated Technology: Ranked #1 by Gartner Peer Insights for its excellence in technology and innovation.
- Industry Recognition: Acknowledged by leading analysts firms like Omdia Universe, IDC MarketScape, Celent, and Quadrant Spark Matrix for their exceptional innovation, scalability, and customer-focused capabilities.
- Enterprise-Grade Functionality: Combines low-code simplicity with advanced AI and ML-driven features to deliver superior performance.
Whether automating workflows or creating meaningful customer interactions, UniServeTMNXT empowers businesses to achieve digital transformation with AI-driven centralised communication governance.
